Returns & Refund Policy

Speed Elect
Last updated: 16/02/2026
At Speed Elect, we are committed to providing high-quality products and excellent service. This policy outlines your rights under UK consumer law and our voluntary 14-day free returns guarantee.
1. Your Right to Cancel (Consumer Contracts Regulations 2013)
When you purchase goods online, you have the legal right to cancel your order within 14 days of receiving your goods, for any reason.
You then have a further 14 days to return the goods after notifying us of cancellation.
At Speed Elect, we make this simple by offering free returns within the first 14 days from delivery.
To exercise your right to cancel, you must inform us clearly (by email or written notice) within the 14-day period.
2. Our 14-Day Free Returns Guarantee
In addition to your statutory rights, we offer:
  • Free returns within 14 days of delivery
  • A straightforward, customer-focused return process
  • Prompt refund processing
Items must:
  • Be returned in original condition
  • Include all original packaging, manuals, accessories, and components
  • Show no signs of misuse or damage
We reserve the right to make deductions from refunds if returned goods show handling beyond what is necessary to establish their nature, characteristics, and function (as permitted under UK law).
3. Faulty, Damaged or Not as Described (Consumer Rights Act 2015)
Under the Consumer Rights Act 2015, goods must be:
  • Of satisfactory quality
  • Fit for purpose
  • As described
If your item is faulty, damaged, or not as described:
Within 30 Days of Delivery
You are entitled to a full refund (the “short-term right to reject”).
After 30 Days (Up to 6 Months)
You are entitled to a repair or replacement.
If this is unsuccessful, you may be entitled to a refund (which may be subject to a deduction for use).
After 6 months, you may still have rights, but you may need to prove the fault was present at the time of delivery.
4. How to Start a Return
To begin a return, please contact:
Email: info@speedelect.co.uk
Website: speedelect.co.uk
Include your order number and reason for return.
Do not send items back without contacting us first, as this may delay processing.
5. Refund Processing
Once we receive and inspect your returned goods:
  • Refunds will be issued to the original payment method
  • Refunds are processed within 14 days of receiving returned goods or proof of return
  • You will receive confirmation once processed
We may withhold refund until goods are received or proof of return is provided (as allowed under UK regulations).
6. Exemptions
The following items may not be eligible for cancellation unless faulty:
  • Sealed goods that are not suitable for return due to hygiene reasons once unsealed
  • Items made to a custom specification
  • Perishable goods
This does not affect your statutory rights if goods are faulty.
7. Delivery Issues
If your item arrives damaged:
  • Notify us within 48 hours of delivery
  • Provide photos or video evidence
  • We will resolve the issue promptly with repair, replacement, or refund
8. Your Statutory Rights
Nothing in this policy affects your statutory rights under:
  • The Consumer Rights Act 2015
  • The Consumer Contracts Regulations 2013
  • Any other applicable UK consumer protection laws
9. Contact Information
Speed Elect
Website: speedelect.co.uk
Email: info@speedelect.co.uk
We are here to make your shopping experience straightforward, secure, and reliable.
Speed Elect
Premium Products. Fair Pricing. Service You Can Trust.
Shipping
What shipping carriers do you use to deliver your products?

We work with several reputable shipping carriers to deliver our products, including USPS, UPS, FedEx, and DHL.

How long does it take to process and ship an order?

We strive to process and ship all orders as quickly as possible. Generally, orders are processed within 1-2 business days and shipped within 3-5 business days. Delivery times vary based on your location and shipping method selected during checkout.

How can I track my package once it has shipped?

Once your order has shipped, we will provide you with a tracking number and a link to the carrier's website where you can track the progress of your package. You will also receive updates via email or SMS as your package moves through the shipping process.

Can I change the shipping address or shipping method after I've placed an order?

If you need to change the shipping address or shipping method after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been processed and shipped.

What should I do if my package is lost or damaged during shipping?

In the rare event that your package is lost or damaged during shipping, please contact our customer service team as soon as possible. We will work with the shipping carrier to resolve the issue and ensure that you receive your order in a timely manner.
Returns
What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy. You may return any, within 14 days of purchase for a full refund or exchange.

How do I initiate a return?

To initiate a return, please contact our customer service team via email or phone. We will provide you with a return authorization number and instructions for returning your merchandise.

What if I received a defective or incorrect item?

We apologize if you received a defective or incorrect item. Please contact our customer service team as soon as possible, and we will work with you to resolve the issue. We may ask you to provide photos of the defect or incorrect item to assist us in processing your return or exchange.

When will I receive my refund?

Once we receive your returned merchandise, we will process your refund within 3-5 business days. Refunds will be issued to the original form of payment used at the time of purchase. Please note that it may take additional time for the refund to appear on your account depending on your financial institution.